The Prana Spa Etiquette
At the Prana Spa we look after our guests’ interests. Our aim is to make clients feel comfortable and secure. We protect our guests’ confidentiality at all times. Guests’ information is only used for the purpose of internal monitoring of treatment. The Prana Spa upholds integrity and demonstrates professionalism.
By booking your service in advance it will avoid disappointment and ensure that your preferred time and service is available.
We advise that you check in at least 10 minutes prior to your booking. This will give you the opportunity to fully enjoy your treatment. Our staff will guide you, answer any questions and help in the relaxation process. We seek your understanding that late arrival may result in shortened length of treatment.
Please note that for all appointments made the Spa will wait a maximum of 15 minutes. Should you be late for the appointment, wish to cancel or change your type of treatment please contact us at least 1 hour prior. The treatments require ingredient preparation; once the ingredients are prepared we are unable to change the treatment for you.
LOSS AND DAMAGE
We kindly ask our guests not to wear or bring jewelry/valuables during your visit as they may need to be removed for the treatment.
PRIVACY AND MODESTY
Guests are fully covered during the service, leaving only the area receiving attention to be exposed. As all our guests come to the spa for relaxation and rejuvenation purposes, we will appreciate that our guests can refrain from speaking loudly in the spa. Mobile phones and electronic gadgets are discouraged from being brought into the treatment areas. If it is necessary to bring them into the treatment room, please switch to silent mode. Smoking is prohibited in the spa. Please respect the privacy of all our customers.
Our therapists are professionals. They would feel insulted when subject to indecent behavior; in this case treatment session will be immediately aborted. No refund will be granted under such circumstance.
For Body Massages, guests may let our therapists know the area that would like to be more focus on and pressures. Examples, guests have a stiff or muscle aches on shoulder and neck area. It's better for your SPA experience to avoid heavy meal and alcohol one hour before and after treatment. We highly recommend to take a shower before your visit. If male guests would like to have a facial therapy we recommend to shave before it.
MODE OF PAYMENTS/PRICES
Payment is collected upon arrival. Please note, we accept cash only.